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Refund Policy for Monument Visa Service

This Refund Policy applies to services provided by Monument Visa Service, including but not limited to FBI Apostille, Document Apostille, Document Legalization, FBI Channeling, and Visa Services. By engaging our services, you agree to the terms outlined below.

1. Refund Eligibility

  • Full Refund:
    A full refund is available if a request is made in writing within 24 hours of payment, provided that no work has commenced. “Work” includes, but is not limited to, form preparation, contacting third parties, or engaging with government agencies.
  • Partial Refund:
    If work has already begun, Monument Visa reserves the right to deduct any non-refundable government or third-party fees already paid on your behalf. Additionally, a 10% administrative fee will be deducted to cover processing and credit card fees.

2. Non-Refundable Government and Third-Party Fees

Once work has started, all government, filing, and third-party fees that have been paid on your behalf are non-refundable. The refundability of these charges depends on the refund policies of the respective agencies involved, which are separate from Monument Visa Service.

3. Cancellation Process

To initiate a refund request, clients must submit a written request within 24 hours of payment. This request must be sent via email to support@monumentvisa.com or mailed to the following address:

Monument Visa Service
3925 Blenheim Blvd, Suite 53B
Fairfax, VA 22030

Upon receiving your cancellation request, we will confirm receipt and proceed with the cancellation or partial refund as applicable.

4. Refund Processing Time

Once a refund is approved, Monument Visa will process the refund within 1 business day. However, the time it takes for the refund to reflect in your account depends on your financial institution, and Monument Visa will not be responsible for any delays caused by them.

5. Exceptions to Refunds

Refunds will not be issued if:

  • The application is rejected, delayed, or denied due to inaccuracies or incomplete information provided by the client.
  • Monument Visa cannot proceed with the service due to the client’s failure to provide necessary documentation or information within the required time frame.
  • The client decides to terminate the service after work on the application has commenced.

6. Service Limitations and Exclusions

Monument Visa acts as a facilitator for document apostille and visa services and is not responsible for any delays or decisions made by government authorities or other third-party agencies. We make no guarantees regarding specific processing times as these can be affected by factors beyond our control.

7. Modifications to Refund Policy

Monument Visa Service reserves the right to modify or amend this Refund Policy at any time. Any changes will be posted on our website, and any updates will take effect immediately upon publication. Clients are encouraged to review this policy periodically to stay informed of any changes.

8. Disclaimer

Monument Visa is a private entity and is not affiliated with any government agency. All government fees, processing times, and procedures are subject to change based on the relevant agency’s regulations and policies. This Refund Policy applies solely to Monument Visa Service fees, and government fees are subject to the refund policies of the respective agencies.

For further questions or clarifications regarding this Refund Policy, please contact us at:

Email: support@monumentvisa.com
Phone: 1-800-995-6924 or (202) 559-9325
Address: 3925 Blenheim Blvd, Suite 53B, Fairfax, VA 22030