Terms and Conditions for Monument Visa
Effective Date: October 2024
1. Agreement to Terms
By using our services or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Failure to comply with these terms may result in termination of service.
2. Scope of Services
Monument Visa provides document authentication, apostille services, and related assistance. All services are contingent upon the timely and accurate processing of requests by the U.S. Department of State and other relevant authorities. Monument Visa is not responsible for processing delays beyond its control, including government backlogs, office closures, or postal issues.
3. Fees, Payment, and Refunds
All fees for services provided by Monument Visa are due upon submission of your order. Fees are non-refundable, except where the company explicitly agrees to refund. Monument Visa reserves the right to modify its fee schedule at any time, with notice provided on our website. Clients are responsible for any additional fees arising from rejected or incomplete applications due to client errors or omissions.
4. Submission of Documents
Clients must ensure that all documents submitted to Monument Visa for processing are accurate, complete, and properly formatted. Monument Visa is not liable for any errors, omissions, or delays resulting from incorrect or incomplete information provided by the client. Clients must also ensure that documents are legible and unprotected (i.e., without password encryption) unless otherwise agreed upon.
5. Processing Time and Delays
While Monument Visa strives to meet estimated processing times as stated on the website, such timeframes are subject to change based on external factors. Monument Visa is not liable for delays caused by third-party organizations, including government agencies, shipping providers, or unforeseen circumstances such as national emergencies or force majeure events.
6. Shipping and Risk of Loss
All documents submitted to Monument Visa, either physically or digitally, are the sole responsibility of the client until received and acknowledged by Monument Visa. Once documents are shipped, Monument Visa is not liable for any loss or damage that occurs during transit. Clients are advised to use a reliable shipping service and obtain tracking information where necessary.
7. Limitation of Liability
To the fullest extent permitted by law, Monument Visa will not be held liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use or inability to use our services. This includes, but is not limited to, errors in processing, delays, or losses caused by third parties. In no event shall Monument Visa’s total liability exceed the amount paid by the client for the specific service in question.
8. Client’s Representations and Warranties
By submitting an order with Monument Visa, the client represents and warrants that all information provided is truthful, accurate, and legally compliant. The client also agrees that they have the legal right to submit documents for processing and are not engaging in fraudulent activities.
9. Intellectual Property
All content on the Monument Visa website, including but not limited to text, graphics, logos, and images, is the exclusive property of Monument Visa or its licensors. Any unauthorized use of this content is strictly prohibited.
10. Privacy and Data Protection
Monument Visa values your privacy and commits to protecting your personal data in accordance with our Privacy Policy, which is incorporated by reference into these Terms and Conditions. By using our services, you agree to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.
11. Dispute Resolution and Governing Law
Any dispute arising out of or related to these Terms and Conditions or the services provided by Monument Visa shall be governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. The client agrees to submit to the exclusive jurisdiction of the state and federal courts located in Fairfax, Virginia.
12. Modification of Terms
Monument Visa reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on the website, and continued use of our services constitutes acceptance of the revised terms.
13. Termination of Service
Monument Visa may terminate or suspend access to its services at any time, with or without cause, and without prior notice. Clients who breach these terms will forfeit any right to a refund or redress.
14. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Monument Visa
3925 Blenheim Blvd, Suite 53B
Fairfax, VA 22030
1-800-995-6924
(202) 559-9325
support@monumentvisa.com